KASE (V-Shiny) after-sales service:

All goods are covered by us warranties and/or guarantees for a period of 12 months.

We endeavor to get any warranty issues resolved with as little delay as possible.  We can not 

issue a refund for items found to be faulty, warranty replacements will be supplied.

Grace nor it's respective owners can assume no responsibility for misuse, incorrect fitment or application 

by the consumer. Or consequential loss resulting from a product that may be faulty.

Grace will not accept responsibility for carriage costs incurred in returning goods or for any fitting/removal 

costs involved in warranty items.

KASE (V-Shiny) pre-sales service:

Pre-sale technical support, including:
1) understand customer needs and provide value-added services
2) establishment of the technical scheme of the sales work
3) professional and reasonable configuration list
4) location map
5) the key customer dynamic figure
6) technical training

KASE (V-Shiny) sales service:

Sale technical support including:
1) professional technology solutions
2) professional installation and debugging
3) professional on-site guidance and training

Customers confirm the order after ordering our products, color card promise within three working days to provide the goods sample, sample confirmation, enter mass production, with average daily production output of not less than 60, ensure customer project schedule! Shipping logistics companies can be specified by the customer, transport to contract both sides agreed shall prevail!